The platform for modern customer contact
aishaa brings email, WhatsApp and transcribed phone calls together with customer, order and company information. That way every employee instantly has the right context and the customer gets a personal and consistent answer faster.
First month free. We come and connect everything.
All channels in one customer view · AI with your organisation's knowledge · Employees stay in control
Hi Sanne, the March invoice contains an extra line.
That's correct. That's the change from 4 March. The breakdown is attached.
aishaa is used by forward-thinking organisations
Everything comes together in one platform
with AI that understands your organisation
Communication, AI, customer information, company knowledge and automations work together in one central working environment.
All systems connected
Connect Shopify, Magento, WooCommerce, Picqer and more so employees always work with up-to-date customer and order information.
Less manual work
Automate recurring work so employees keep time for personal contact.
One shared inbox
Manage email, WhatsApp and other channels from one clear working environment.
Customer profiles
View orders, previous conversations and customer information without switching between systems.
Smart routing
AI recognises the topic of every message and automatically sends it to the right colleague or department.
AI that understands your organisation and gets better with every interaction
Not generic AI, but AI that works with your knowledge, documents, customer information and tone of voice.
Why teams choose aishaa
Organisations don't grow by working harder, but through smarter customer contact and good customer relationships.
aishaa brings people, AI and company information together in one platform.
Every employee works with the same knowledge.
No loose documents, mailboxes or systems. Everyone works from the same up-to-date information and AI supports where it adds value.
Grow without hiring more people.
Automate recurring work, speed up responses and keep room for personal customer contact.
Every customer question in context
Conversations, customer data, orders, documents and internal notes come together automatically. So nobody has to search any more.
Insight that makes your organisation smarter
Discover why customers get in touch, where processes get stuck and how AI and employees perform better every day.
Also for breakdown services and field service companies
All breakdown reports in one place: AI sets the urgency, suggests the fix and schedules the technician after approval. Technicians see everything in the mobile app.
The coffee machine at the Linden Care Home is completely dead, can someone come today?
Urgent case detected: third report about this machine in three months. Proposal: technician Ben, today 2:30 pm, fits his route. Approve?
aishaa service desk · report triaged, history and calendar checked
A platform you can build on.
A team that thinks along with you.
aishaa is developed in the Netherlands by a committed team that works closely with customers. You don't get an anonymous helpdesk, but direct contact with the people who build the platform and continuously improve it.
- Dutch development and support
- Built around your processes
- Personal implementation and guidance
- Fast development based on customer feedback
More and more organisations choose smarter customer contact
Real results with real customers: read how organisations in e-commerce, financial services and manufacturing work with aishaa.
Not because we say aishaa works. But because our customers experience it every day.
From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players.
Teun Janissen
Owner, mijnmagazineshop.nl
Read the customer story →
The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out.
Firoze Tekin
Team coordinator, Isodeco
Read the customer story →
Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team.
Tara Bremmers
Customer Service Manager ONS Ledenvoordeel
faster ticket handling at Isodeco
A subscription that grows with your organisation.
All features and all channels in every plan. You only pay for what comes in. And you try it free for 30 days first.
We connect everything for you and you get full support: via WhatsApp or Slack, and you can always call us too. Not satisfied? Then you stop without paying anything and carry on working the way you did before. No strings attached.
Essential
For companies that want to handle customer questions faster every day without extra staff.
£349
monthly
- Includes 500 incoming customer questions
- After bundle: £0.75 per customer question
- Overage: first 5% free
- All features included
- Email, WhatsApp, SMS & contact forms
- Phone: 100 call minutes p/m
- Unlimited users
- Unlimited knowledge base
- Multi-brand: 2 brands
- AI handling & central inbox
Plus
For growing companies where the number of customer questions increases every month.
£629
monthly
- Includes 1,250 incoming customer questions
- After bundle: £0.50 per customer question
- Overage: first 5% free
- All features included
- Email, WhatsApp, SMS & contact forms
- Phone: 250 call minutes p/m
- Unlimited users
- Unlimited knowledge base
- Multi-brand: 3 brands
- AI handling & central inbox
Professional
For webshops and SMEs handling thousands of customer questions per month.
£899
monthly
- Includes 2,500 incoming customer questions
- After bundle: £0.35 per customer question
- Overage: first 5% free
- All features included
- Email, WhatsApp, SMS & contact forms
- Phone: 500 call minutes p/m
- Unlimited users
- Unlimited knowledge base
- Multi-brand: 5 brands
- AI handling & central inbox
Premium
For organisations connecting their customer service to their systems and business processes.
£1,499
monthly
- Includes 5,000 incoming customer questions
- After bundle: £0.30 per customer question
- Overage: first 5% free
- All features included
- Email, WhatsApp, SMS & contact forms
- Phone: 750 call minutes p/m
- Unlimited users
- Unlimited knowledge base
- Multi-brand: 10 brands
- AI handling & central inbox
Enterprise: more than 5,000 customer questions per month?
For organisations with high volumes, custom integrations or specific (security) requirements, we prepare a tailored proposal. All features, unlimited scalability.
Everything you want to know before starting with aishaa
aishaa is the all-in-one platform for modern customer contact. Email, WhatsApp, customer data, order information, company knowledge, AI and automations come together in one central working environment. As soon as a customer question comes in, aishaa helps recognise the topic, gather the right information and draft a suitable reply. Employees instantly see previous conversations, relevant customer and order data and your organisation's knowledge. As a result, they need to search less, switch between systems less and can help customers faster and more consistently. aishaa goes further than just writing replies. The platform supports routing, classification, collaboration, conversation summaries, reporting and safe automation, among other things. Moreover, aishaa can learn from approved communication, so the support fits your organisation better and better. The goal is not to replace human contact, but to support employees and make every customer interaction better.
aishaa can be connected to the systems your employees need to handle customer questions properly. Think of webshops, ERP systems, fulfilment software, email environments and communication channels. Supported and frequently requested connections include Shopify, Magento, WooCommerce, Lightspeed, Picqer, Dimass Fulfilment, Microsoft 365, Gmail and WhatsApp. Through these integrations, relevant information can be shown directly with the conversation. An employee therefore doesn't have to search different systems first for an order, customer data, delivery status or previous communication. Do you have a different system or a specific way of working? Then we'll look together at what's needed. Because our technical team is closely involved in implementations, we can also develop custom connections or additional functionality where possible.
The quality of an AI answer depends on the context available. That's why aishaa doesn't work with just a loose prompt, but with your organisation's knowledge, customer information, previous conversations and processes. You can add documents, manuals and approved example replies. aishaa uses this information to formulate answers that better fit your products, policy and tone of voice. Employees can review, adjust and approve answers. That feedback helps the platform align better and better with practice. For processes using automatic sending, additional checks and confidence conditions can be set. AI remains a tool. That's why your organisation always keeps control over when an employee needs to review and which types of questions may or may not be automated.
aishaa is especially suitable for organisations that handle many customer questions and where employees need information from multiple systems to help customers properly. Think of e-commerce companies, wholesalers, fulfilment organisations, professional service providers, manufacturing companies and other organisations with recurring questions about orders, products, planning, documents, complaints or service. The platform is set up around your organisation's processes, knowledge and tone of voice. You determine which documents and information the AI may use, how messages are classified, which teams or employees are responsible and when human review remains necessary. Even when different teams, brands or disciplines each have their own way of working, aishaa can be set up accordingly with separate profiles, knowledge and automations. During an introduction we look not only at your industry, but above all at your current customer contact process. That quickly makes clear where aishaa can save time and where the platform can improve the quality of your service.
aishaa is a Dutch company and is developed with attention to privacy, security and control over the use of AI. Your organisation determines which information is made available, which employees have access and how AI is used. Answers can first be reviewed and approved by an employee before being sent. Automatic sending is only used within predefined situations and quality conditions. aishaa is therefore not designed as an uncontrollable AI bot that independently handles every customer question. The platform combines smart automation with human direction. For complex, sensitive or uncertain questions, an employee stays involved. During the implementation we discuss data flows, user rights, connected systems and the AI setup, among other things. That way aishaa can align with your organisation's privacy and security policy. Do you have specific requirements around GDPR, data storage, access management or contractual arrangements? Then we go through them together beforehand.
This is what modern customer contact looks like.
Discover how aishaa brings communication, AI, customer information and automations together in one platform. During a personal demo we show how your organisation can work faster and build stronger customer relationships.