A modern customer contact platform that pays for itself

aishaa can be connected to the systems your employees need to handle customer questions properly. Think of webshops, ERP systems, fulfilment software, email environments and communication channels. Supported and frequently requested integrations include Shopify, Magento, WooCommerce, Lightspeed, Mijninkoper, Picqer, Dimass Fulfilment, bol, eBay, Faster Forward, Accelerate, Microsoft 365, Gmail and WhatsApp. Through these integrations, relevant information can be shown directly alongside the conversation. This means an employee doesn't first have to search through different systems for an order, customer details, delivery status or previous communication. Do you have a different system or a specific way of working? Then we'll look together at what's needed. Because our technical team is closely involved in implementations, we can also develop custom integrations or additional functionality where possible.

The quality of an AI answer depends on the context available. That's why aishaa doesn't work with just a loose prompt, but with your organisation's knowledge, customer information, previous conversations and processes. You can add documents, manuals and approved example replies. aishaa uses this information to formulate answers that better fit your products, policy and tone of voice. Employees can review, adjust and approve answers. That feedback helps the platform align better and better with practice. For processes using automatic sending, additional checks and confidence conditions can be set. AI remains a tool. That's why your organisation always keeps control over when an employee needs to review and which types of questions may or may not be automated.

aishaa is especially suitable for organisations that handle many customer questions and where employees need information from multiple systems to help customers properly. Think of e-commerce companies, wholesalers, fulfilment organisations, professional service providers, manufacturing companies and other organisations with recurring questions about orders, products, planning, documents, complaints or service. The platform is set up around your organisation's processes, knowledge and tone of voice. You determine which documents and information the AI may use, how messages are classified, which teams or employees are responsible and when human review remains necessary. Even when different teams, brands or disciplines each have their own way of working, aishaa can be set up accordingly with separate profiles, knowledge and automations. During an introduction we look not only at your industry, but above all at your current customer contact process. That quickly makes clear where aishaa can save time and where the platform can improve the quality of your service.

aishaa is a Dutch company and is developed with attention to privacy, security and control over the use of AI. Your organisation determines which information is made available, which employees have access and how AI is used. Answers can first be reviewed and approved by an employee before being sent. Automatic sending is only used within predefined situations and quality conditions. aishaa is therefore not designed as an uncontrollable AI bot that independently handles every customer question. The platform combines smart automation with human direction. For complex, sensitive or uncertain questions, an employee stays involved. During the implementation we discuss data flows, user rights, connected systems and the AI setup, among other things. That way aishaa can align with your organisation's privacy and security policy. Do you have specific requirements around GDPR, data storage, access management or contractual arrangements? Then we go through them together beforehand.