Smart routing for every customer question
Make sure every customer question lands with the right employee straight away
Smart routing without manual forwarding
What our customers say
From e-commerce to professional services: discover how customers save time every day and improve the quality of their customer contact.
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
"Since we started using aishaa with smart prioritisation, we have a clear overview again. The AI immediately understands which email needs action now and which can wait. Having replies prepared saves us hours every day. "
Frequently asked questions
Everything you want to know about aishaa's smart routing. Can't find your question? Feel free to call or email us.
aishaa analyses every incoming message and automatically determines which employee or department should handle the conversation. It looks at the content of the message and the routing rules you have set yourself.
Yes. You fully determine how conversations are distributed. For example based on topic, channel, language, priority, product group or customer type.
Yes. Routing works for all supported communication channels within aishaa, including email, WhatsApp, web chat and social media.
Yes. AI analyses the content of every message and uses that information to choose the right employee or department.
Yes. Employees always keep control. Conversations can easily be reassigned when needed.
Let every customer question automatically end up in the right place
Discover how smart routing makes your customer service faster, clearer and more efficient.
