One workspace for all customer contact
Stop switching between systems. Manage email, WhatsApp, social media, phone and other channels from one clear inbox.
A shared inbox that goes beyond messages
Many solutions only collect messages. aishaa connects every interaction with the full customer context. That way an employee not only sees what a customer is asking, but also:
Previous conversations
AI summaries
Company knowledge
Internal notes
Tasks
Relevant documents
Orders
Phone calls
Everyone has the same context
Full customer context
George
Among the top 10 customers
Last contact: yesterday at 9.12 am via WhatsApp
Conversation recorded
Phone calls too
are part of the customer file
Automatic transcriptions
With aishaa, calls are automatically transcribed, summarised and added to the customer file. That way every colleague instantly has the same context and a customer never has to tell their story again.
Automatic transcriptions
After every phone call, aishaa automatically creates a transcription and a clear summary.
Important agreements, action points and relevant information are kept and can be found directly in the customer file.
Every interaction makes the next one better
The information from phone calls also helps the AI to provide ever better support. That way every conversation builds towards better answers, better collaboration and stronger customer relationships.
Every interaction makes the next one better
Every interaction produces valuable information. aishaa helps organisations not to lose this knowledge, but to record, analyse and reuse it. That way not only the next response gets better, but also the collaboration within the team.
Because all communication comes together, you gain insight into, among other things: frequently asked questions, response times, customer satisfaction, performance per channel, performance per employee, recurring problems and opportunities to improve processes. You don't just improve the inbox. You improve the entire customer journey.
What our customers say
From e-commerce to professional services: discover how customers save time every day and improve the quality of their customer contact.
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
"Since we started using aishaa with smart prioritisation, we have a clear overview again. The AI immediately understands which email needs action now and which can wait. Having replies prepared saves us hours every day. "
Frequently asked questions
Everything you want to know about aishaa's shared inbox. Can't find your question? Feel free to call or email us.
Yes. The shared inbox is where all customer contact comes together, but aishaa goes much further. The platform combines communication, AI, customer information, company knowledge, automations and reporting in one central working environment. As a result, employees no longer need to switch between systems and always have the right context to help customers quickly and personally.
aishaa brings different communication channels together in one clear environment. Think of email, WhatsApp, contact forms and — depending on your setup — phone. Phone calls can be automatically transcribed and added to the customer file, so important information isn't lost.
Yes. Every interaction becomes part of the customer file. That way an employee directly sees previous emails, WhatsApp messages, phone calls, notes and relevant customer information. Customers therefore don't have to explain their story over and over.
That's up to you. You can use AI as an assistant that drafts reply suggestions, but also let it respond automatically when the AI is sufficiently confident. Employees always keep control over when and how AI is used.
Yes. aishaa was developed to work with existing software. Think of webshops, ERP systems, fulfilment software, CRM solutions and other business applications. Through these connections, AI has up-to-date customer and order information and employees need to look things up manually less often.
aishaa was developed for organisations with a lot of daily customer contact that want to work together more intelligently. From e-commerce companies to professional service providers, construction companies and other organisations where speed, overview and personal contact matter.
That depends on your processes and the desired connections. We make an appointment at your office. In many cases an organisation can get started within 2 hours. Together we set up the environment step by step, so employees can benefit from aishaa's advantages straight away.
Other platforms often also offer a shared inbox, AI and automations. With aishaa, the difference lies in how these parts work together. Email, WhatsApp and transcribed phone calls become part of one customer file. AI uses not only general knowledge, but also previous interactions, customer data, company documents, your tone of voice and approved example replies. aishaa then helps not only with answering questions, but also with classification, routing, safe automatic sending and analysing contact reasons and improvement opportunities. Every interaction thus contributes to better support for the next one. And you don't get an anonymous software vendor: our Dutch team and the founders guide the implementation personally and can quickly think along about processes, integrations and customisation.
Give your team one central workspace for all customer contact
After a fast, personal implementation, see how aishaa brings email, WhatsApp, phone, AI, customer information and company knowledge together in one intelligent platform.
