Answer order status queries automatically and faster
Most customer questions are about orders. With aishaa, agents instantly see the current order status and AI automatically suggests a suitable reply. That way you help customers faster and save time every day.
Sound familiar?
The same questions about orders come in every day. Agents search for order information manually, switch between systems and answer the same questions over and over again.
Where is my order?
The most common customer question often takes up an unnecessary amount of time.
Searching across multiple systems
Order information is scattered across your shop, fulfilment and email.
Customers wait longer
Every manual check delays the response.
More orders = more work
Growth automatically increases the workload.
How aishaa helps
How it works
From incoming question to sent reply in three steps.
Step 1
aishaa fetches order data
aishaa automatically fetches the order data from your systems.
Step 2
AI suggests a reply
AI instantly creates a personalised reply with the current status.
Step 3
Review and send
The agent reviews the suggestion and sends it with one click, or automatically.
Relevant features
AI assistance
Automatically drafts suitable replies.
Integrations
Fetches up-to-date order information from your systems.
Customer profiles
See previous orders and conversations instantly.
How customers experience aishaa
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
5.0
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
5.0
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
5.0
Frequently asked questions
Below we answer frequently asked questions about automating order status queries. Can't find your question? Feel free to get in touch.
Yes. Through integrations with your shop or fulfilment system, aishaa automatically fetches the current order status.
aishaa connects with Shopify, WooCommerce, Magento, Lightspeed, Picqer and Dimass, among others. Custom integrations are also possible.
Yes. Agents always stay in control. Only if you configure it yourself and the AI is sufficiently confident can replies be sent automatically.
Yes. When this information is available through a connected system, aishaa automatically includes it in the reply.
Yes. Customers can ask their question via WhatsApp, email or other supported channels. aishaa handles them all in the same way.
Yes. Because agents no longer need to look up order information manually and AI drafts a reply instantly, order status queries are handled considerably faster.
Discover how aishaa makes your customer service smarter
Answer customer questions faster, work together more efficiently and keep all communication organised in one place
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- Personal onboarding