Documentation
Everything about working with aishaa, from connecting your first channel to setting up AI agents, explained step by step. Every article states the lowest role that can use the feature and the version of aishaa the text was checked against.
Getting started
Create a workspace, set up aishaa with the onboarding, sign in, roles, your first channel and inviting your team. 10 articles
Account and organisations
What belongs to the account and what to an organisation, settings, way of working, users and your profile. 11 articles
Working with tickets
Everything you do in the inbox: replying, assigning, snoozing, merging, spam, To do, bulk messages and recording conversations. 29 articles
Contacts
Customer profiles, contact details and merging contacts. 3 articles
Cases
Files with required data and documents, for accounts with the Cases feature. 3 articles
Chat and collaboration
Internal chat and groups, giving aishaa instructions in the chat, reaching the aishaa team and notifications. 6 articles
Email channel
Connecting mailboxes, your own domain, importing, rules, automatic reply, signatures and limits. 17 articles
WhatsApp channel
Connecting WhatsApp, coexistence, templates, the 24-hour window and WhatsApp in the inbox. 8 articles
Telephony channel
Number settings, routing, making and receiving calls, transcripts. 6 articles
Integrations
Connecting plugins, deciding yourself what a plugin offers, views, catalogues and the connection with Claude or ChatGPT. 11 articles
AI configuration
How aishaa processes a message, and how you set up agents, skills, knowledge, writing style, topics and trust. 22 articles
Workflows
Workflows decide what aishaa does when something happens: from answering customer messages to scheduled tasks. With all triggers, building blocks and recipes. 18 articles
Reports
Dashboard, response times, topics, peak times and the no reply needed report. 6 articles
Security and privacy
Signing in, data protection, retention and deletion, audit trails. 5 articles
Help and troubleshooting
Reaching support, solving problems yourself and the glossary. 6 articles
Version of this documentation
| Describes aishaa up to and including version | 80c056408 |
|---|---|
| Date of that version | 11 October 2026 |
| Last published | 12 October 2026 |
| Number of articles | 161 |
Features added to aishaa after this version are not yet in the documentation. Each article shows at the bottom when its text was last updated.