Get a grip on your customer service with insight and reporting
Which customer questions take the most time? Where do waiting times arise? How much time does AI save? And where are the biggest opportunities to work more efficiently? With aishaa's dashboards and reports you get answers to those questions. All key insights are collected automatically and presented clearly, so you spot bottlenecks faster, make well-founded decisions and continuously improve your customer service.
Sound familiar?
You notice it's busy, but you don't have figures at hand to steer by. Do these situations sound familiar?
You don't know where time is lost
It's unclear which customer questions take a lot of time and what keeps employees busiest.
Reports take a lot of manual work
Data has to be collected from different systems before you have a complete picture.
You steer by gut feeling
You notice it's busy, but have no insight into the cause or the impact on your performance.
Improvement opportunities go unused
Recurring questions, bottlenecks and trends aren't always spotted in time.
How aishaa helps
How it works
From loose data to management information in three steps.
Step 1
aishaa collects all the data
All customer contacts, AI activity and performance are automatically collected and processed in one central dashboard.
Step 2
Turn data into usable insights
aishaa analyses trends, common customer questions and key KPIs. So you immediately see where the improvement opportunities lie.
Step 3
Steer by data and keep improving
Use the insights to optimise processes, lower the workload and continuously improve the quality of your customer service.
Relevant features
AI assistance
See how much time AI saves your team.
Integrations
Combine data from different systems in one dashboard.
Analytics
Get real-time insight into performance, trends and AI impact.
How customers experience aishaa
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
5.0
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
5.0
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
5.0
Frequently asked questions
Below we answer frequently asked questions about automating order status queries. Can't find your question? Feel free to get in touch.
You get insight into, among other things, response times, handling times, workload, AI usage, customer questions per channel, frequently asked questions and the performance of your customer service team.
Yes. aishaa shows which types of customer questions take a lot of time, where peaks arise and which processes can be organised more efficiently.
Yes. The dashboard is updated continuously, so you always have the most current information.
Yes. Use the dashboards during team meetings or management reports to steer together on clear KPIs and improvements.
Yes. Easily filter by period, employee, communication channel or topic to see exactly the insights relevant to you.
Certainly. You see, among other things, which answers are often adjusted, which topics come up a lot and where there are still opportunities to further optimise processes or the knowledge base.
Discover how aishaa makes your customer service smarter
Answer customer questions faster, work together more efficiently and keep all communication organised in one place
- Try free for 30 days
- Personal onboarding