Connect your AI assistant to aishaa via the MCP server
aishaa has its own MCP server. Securely connect Claude, ChatGPT or Microsoft Copilot to your customer contact data and ask questions in plain language about tickets, conversations, orders and trends. Fully read-only, within your own organisation.
Sound familiar?
Your customer contact is full of valuable information, but it often stays stuck in dashboards, loose exports and reports nobody keeps up to date.
Reports take time
Gathering and retyping the same figures for the meeting, week after week.
Insights go unused
Thousands of conversations contain signals nobody systematically reads back.
Export first, analyse later
Data has to go into a spreadsheet before you can do anything with it using AI.
Questions are left waiting
A simple question about trends waits until someone has time for an analysis.
How the MCP server helps
How it works
From AI assistant to answers from your own customer contact data in three steps.
Step 1
Add the connector
Add https://app.aishaa.nl/api/mcp as a connector in your AI assistant, for example via the settings of Claude or ChatGPT.
Step 2
Log in with your aishaa account
Your AI assistant requests access once via a secure OAuth login. After that, it can only read along in your own aishaa environment.
Step 3
Ask your question
Ask, for example, why more return queries came in this month than last month, and which products and orders are behind them. Your AI assistant looks it up live in aishaa and comes back with a substantiated answer.
What can your AI assistant look up?
The MCP server gives your AI assistant six secure read-only windows into your aishaa environment.
Search and filter tickets
Search by text and filter by status, channel, urgency, period and topic. Tool: search_tickets.
Read back conversations
The full customer conversation in chronological order, without internal notes and drafts. Tool: get_ticket.
View order data
The order information recorded with a ticket: status, items, amounts and track & trace. Tool: get_order_data.
Explore topics
All topics and question patterns aishaa uses to automatically classify conversations. Tool: list_taxonomy.
Your workspace at a glance
Basic information about your organisation, such as your user and the total number of tickets. Tool: get_workspace_info.
Multiple organisations
Managing multiple brands or labels? Easily switch between the organisations you have access to. Tool: list_organisations.
Relevant features
Analytics
You can also view trends and performance directly in aishaa.
Integrations
Order data from connected systems can also be retrieved via the MCP server.
Customer profiles
Previous orders and conversations sit right next to every ticket.
How customers experience aishaa
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
5.0
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
5.0
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
5.0
Frequently asked questions
Below we answer frequently asked questions about the aishaa MCP server. Can't find your question? Feel free to get in touch.
MCP stands for Model Context Protocol, an open standard that lets AI assistants connect securely to other systems. The aishaa MCP server gives your AI assistant direct access to your own customer contact data in aishaa.
Any AI assistant that supports MCP. Think of Claude, ChatGPT and Microsoft Copilot. You add the connector via https://app.aishaa.nl/api/mcp and log in with your aishaa account.
Yes. You log in via a secure OAuth connection with your own aishaa account and only see data from your own organisation. Access is fully read-only and internal notes stay out of view.
No. The MCP server is deliberately read-only. Your AI assistant can look up and analyse information, but can't change or send anything. Replies are drafted in aishaa itself, under your agents' control.
Tickets and full conversations from all your channels, such as email, WhatsApp and web chat, the order data recorded with tickets and the topics aishaa uses to classify conversations. Ideal for reports, trend analyses and quality control.
The MCP server is part of the aishaa platform. Get in touch and we'll discuss what's possible within your subscription.
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