Answer return questions quickly without manual searching
With aishaa you answer return questions faster. AI uses your returns policy, knowledge base and connected systems to instantly suggest a suitable reply. That keeps quality high and leaves you more time for more complex customer questions.
Sound familiar?
Return questions are often the same, but cost a lot of time every single day. Do the situations below sound familiar?
"How can I return a product?"
Your team explains the steps customers need to follow all over again every day.
Information is scattered
The returns policy, the webshop and fulfilment software each contain part of the information.
Return status
Customers want to know whether their return has been received or when they'll get their money back.
More orders = more return questions
The busier your webshop gets, the greater the pressure on your customer service.
How aishaa helps
How it works
From return question to sent reply in three steps.
Step 1
aishaa understands the return question
AI recognises what the customer is asking, such as registering a return, return conditions or the status of a return shipment.
Step 2
AI gathers the right information
aishaa uses your knowledge base, returns policy and connected systems to instantly draft a complete reply.
Step 3
Employee reviews and sends
The employee reviews the reply and sends it with one click. Automatic replies are an option.
Relevant features
AI assistance
Automatically drafts suitable replies.
Integrations
Fetches up-to-date order information from your systems.
Customer profiles
See previous orders and conversations instantly.
How customers experience aishaa
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
5.0
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
5.0
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
5.0
Frequently asked questions
Below we answer frequently asked questions about automating order status queries. Can't find your question? Feel free to get in touch.
Yes. AI automatically suggests a suitable reply based on your returns policy, knowledge base and connected systems. Employees review the reply before it is sent.
aishaa connects with Shopify, WooCommerce, Magento, Lightspeed, Picqer and Dimass, among others. Custom integrations are also possible.
Yes. When your systems are connected, aishaa can use information about the status of returns, so employees can respond faster.
Yes. Simply upload your return conditions, manuals or internal documents. AI uses this information with every reply suggestion.
By default, yes. You always stay in control. Automatic sending is possible on request for situations where AI is sufficiently confident.
Yes. By letting AI prepare replies, employees need to search less and type less.
Discover how aishaa makes your customer service smarter
Answer customer questions faster, work together more efficiently and keep all communication organised in one place
- Try free for 30 days
- Personal onboarding