Give personal product advice. At scale.
Customers want to be sure they're making the right choice. They ask questions about sizes, specifications, applications or the differences between products. Answering these questions takes time, while good advice can be exactly what makes the difference between dropping off and ordering. With aishaa you give fast and reliable product advice. AI uses your product information, manuals and knowledge base to suggest suitable replies, so customers make the right choice faster and your team works more efficiently.
Sound familiar?
Customers want advice before they order, but that research lands on your team's desk every single day. Do these situations sound familiar?
Customers hesitate between multiple products
They want to know which product best fits their situation, but can't find the answer directly on the website.
Employees keep answering the same questions
Many product questions come back daily and are looked up all over again each time.
Product information is scattered
Specifications and manuals sit in different places, so employees lose time searching.
Missed sales opportunities
When customers don't quickly get suitable advice, they leave the webshop or choose a competitor.
How aishaa helps
How it works
From product question to substantiated advice in three steps.
Step 1
AI understands the product question
aishaa recognises what the customer is looking for. For example a comparison between products, information about dimensions or advice for a specific application.
Step 2
AI gathers the right information
Based on your product information, manuals and knowledge base, aishaa suggests a complete and relevant reply.
Step 3
Review and send
The employee reviews the reply and sends it with one click. That keeps quality high and gets the customer reliable advice quickly.
Relevant features
AI assistance
Draft accurate replies and product advice faster.
Upload documents
Use product specifications, manuals and product information as a knowledge source for AI.
Human oversight
You always decide which replies are sent to the customer.
How customers experience aishaa
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
5.0
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
5.0
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
5.0
Frequently asked questions
Below we answer frequently asked questions about automating product advice. Can't find your question? Feel free to get in touch.
Yes. AI uses your product information, manuals and knowledge base to suggest suitable replies and product advice. That way customers receive relevant advice faster.
Yes. When the necessary information is available, aishaa can explain the key differences between products and help make the right choice.
Absolutely. You can upload manuals, product specifications, FAQs and other documents. AI exclusively uses this information when drafting replies.
Yes. You determine which documents and knowledge are available to AI. That way replies stay reliable and match your range.
Yes. AI makes a suggestion, but your employees always keep control. They can adjust or supplement replies before they are sent.
Especially for webshops and companies with a technical, extensive or specialist range. Think of electronics, building materials, garden products, sanitary ware, industrial products and other industries where customers regularly ask for advice.
Discover how aishaa makes your customer service smarter
Answer customer questions faster, work together more efficiently and keep all communication organised in one place
- Try free for 30 days
- Personal onboarding