Frequently asked questions about aishaa
Do you have a question about aishaa? Below you'll find answers to the most frequently asked questions about our AI solution for customer service. Can't find your question? Feel free to get in touch.
aishaa is an AI platform for organisations that want to handle customer contact more intelligently. All communication comes together in one clear environment, while AI supports your employees at every step of the process. With aishaa you can, among other things: Manage all emails, WhatsApp messages and other communication channels from one shared inbox. Have AI automatically draft reply suggestions based on your own knowledge, documents and customer data. Show customer, order and contact information from connected systems right next to the conversation. Let colleagues collaborate easily with internal notes, assignments and a full conversation overview. Automate routine work, such as routing, acknowledgements of receipt and review requests. Gain insight into performance, response times, workload and frequently asked customer questions through extensive analytics. Work in multiple languages, for both incoming messages and outgoing communication. The result is less manual work, faster response times, more consistent customer contact and more time for conversations where personal contact really makes the difference.
aishaa was developed for organisations with a lot of daily customer contact. Think of webshops, installation companies, wholesalers, software companies, accountants, estate agents, travel organisations and other service providers. Whether you get questions about quotes, orders, planning, products, invoices or services: aishaa helps your team work faster, more consistently and more efficiently.
ChatGPT and Microsoft Copilot are powerful AI tools, but not a platform for customer contact. You often have to gather information manually, write prompts and copy answers into Outlook, Gmail or another system. aishaa is the central inbox you work in every day. All your customer questions come together here and you handle conversations from start to finish. AI supports you directly while answering messages, without having to switch between different applications. In addition, aishaa has features that general AI tools don't offer, such as: One shared inbox for all communication channels. Sending replies directly from the platform. Insight into customer, order and contact data during the conversation. AI that works with your own documents, manuals and company knowledge. Collaborating with colleagues via internal notes and task assignment. Smart routing, automations and extensive reporting. That makes aishaa much more than an AI assistant: it's a complete platform in which your organisation manages all its customer contact every day.
aishaa integrates with widely used systems such as Shopify, WooCommerce, Magento, Lightspeed, Picqer, Dimass Fulfillment, Microsoft 365 and Google Workspace. Custom integrations can also be developed for CRM, ERP and other business applications. That way employees always have up-to-date customer and order information without switching between systems.
AI combines different information sources. Depending on the situation, aishaa uses for example: your manuals and work instructions; FAQs and knowledge articles; customer and order data; previous conversations; information from connected systems. That way answers are based on your own company knowledge instead of general internet information.
Like any AI solution, AI can make a mistake. That's why your organisation always stays in charge. By default, aishaa makes reply suggestions that employees can review first. In addition, the AI is fed with your own company knowledge, making answers far more reliable than with general AI models.
We guide the full implementation. Together we determine which communication channels to connect, which documents the AI may use and which systems need to be integrated. We then set up the environment, test the AI and train your team. That way you can get started quickly without lengthy implementation projects.
That varies per organisation, but on average 70%. Besides time savings, aishaa also delivers more consistent communication, fewer mistakes and more room for personal customer contact where it really adds value.
The price depends on the number of users, the desired AI usage, the required integrations and any custom functionality. That way you only pay for what your organisation actually needs. See also our pricing table.
Yes. You can try aishaa for 30 days without obligation. That way you experience for yourself how AI helps your organisation respond faster, work together more efficiently and improve the quality of customer contact.
Can't find your question?
We're happy to help. Get in touch or book a no-obligation demo.
