One service desk for every breakdown, built for field service companies
Breakdown reports come in by email, WhatsApp and phone, all in one place. AI sets the urgency, suggests a fix and schedules the technician. Your team stays in control.
Sound familiar?
For many service companies, handling breakdowns means improvising every day. Do these situations sound familiar?
Reports come in everywhere
Phone calls, emails and app messages all mixed together. Nobody has an overview of what's open and what's urgent.
Every report is a search
Which customer, which machine, what happened before? That information is scattered across mailboxes and people's heads.
Scheduling means calling back and forth
Endless switching between customer, planner and technician before an appointment is set.
Unnecessary call-outs cost money
Technicians drive out to breakdowns that could have been solved remotely. That costs hours, mileage and planning capacity.
How aishaa helps
From report to technician
From incoming breakdown to scheduled technician in three steps.
Step 1
Report comes in with context
aishaa identifies the customer, the machine and the service history, and automatically sets the urgency. Urgent cases go straight to the top.
Step 2
AI suggests a fix and a schedule
Simple breakdowns get a suggested fix right away. For the rest, aishaa proposes an appointment that fits the technician's calendar.
Step 3
Planner approves, technician goes
One click and the appointment is in the calendar. The technician sees the report, history and customer details in the app. Nothing happens automatically without your approval.
Relevant features
AI assistance
Triages reports and suggests solutions.
Integrations
Fetches up-to-date information from your systems.
Mobile app
Technicians have everything at hand, on the road too.
How customers experience aishaa
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
5.0
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
5.0
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
5.0
Frequently asked questions
Below we answer frequently asked questions about aishaa for breakdown and field service teams. Can't find your question? Feel free to contact us.
All reports come in in one place, with the customer and service history right there. AI sets the urgency, suggests solutions and proposes a schedule for the technician. Your team approves and stays in control.
No. aishaa connects to your mailbox, phone system and WhatsApp and works alongside your existing planning or service software.
Yes. Many reports turn out to be a setting or a usage question. aishaa spots those cases and suggests the fix right away, based on your own knowledge and earlier breakdowns. You decide per category what may be handled automatically.
aishaa proposes an appointment that fits the urgency of the report and the technician's calendar. The planner approves with one click; nothing happens automatically without approval.
The report, the service history and the customer details. Everything at hand on the road, without calling the office.
aishaa is set up around your practice: your own terminology, urgency rules per sector and per customer, and your own knowledge. From installation and maintenance companies to manufacturers' technical support and breakdown teams.
See what aishaa can do for your service desk
Book a demo and we'll show you with your own reports and channels. The first version is often up and running within an hour.
- Try free for 30 days
- Personal onboarding