Documentation / Getting started
Signing in and password
In short: You sign in to aishaa with your email address and a password. You set your password the first time via the personal link in the activation email. If you have lost your password, you request a new one from the sign-in screen. Signing in with a Google or Microsoft account is not possible.
Where to find this
Open the aishaa home page and click Sign in to aishaa. If you are already signed in, aishaa opens directly on the Dashboard.
Who: everyone with an aishaa account, from the Viewer role upwards. Sign-in details are personal and apply to you as a user, in all organisations you have access to.
The aishaa home page with the text Welcome to aishaa. Sign in and continue helping customers. and the Sign in to aishaa and Create workspace buttons.
Activating your account and setting a password
You get an aishaa account in one of two ways: you created a workspace yourself, or an Account admin at your company invited you. In both cases you receive an email with a personal activation link.
- Open the email. For an invitation, its subject is You’re invited to aishaa at (company name); after registering yourself, it is Welcome to aishaa – (company name) is ready.
- Click Activate account. If the button does not work, copy the link from the email into your browser.
- Set a personal password.
- Go to the aishaa home page and click Sign in to aishaa.
- Enter your email address and the password you just chose.
After signing in, aishaa opens on the Dashboard of the organisation that has been set as your default. If you created the workspace and a required step in the onboarding is still open, the dashboard sends you to the Get started screen once per session. See Setting up aishaa with the onboarding.
The activation link is personal. Do not share it with others. Not received an email? Check your spam folder. If you were invited, ask your Account admin to check that the correct email address was used.
Signing in
- Open the aishaa home page.
- Click Sign in to aishaa.
- Enter your email address and password and confirm.
While signing in, you briefly see One moment please, we are logging you in…. If signing in fails, aishaa shows Sorry, we have failed to log you in…. Check your email address and password and try again.
Forgotten or changing your password
If you have lost your password, or want a different one, you arrange this from the sign-in screen:
- On the home page, click Sign in to aishaa.
- On the sign-in screen, choose the option to reset your password.
- Enter the email address of your aishaa account. You receive an email with a link.
- Set a new password via that link and then sign in again.
aishaa has no separate screen for changing your password. There is no password field under My profile either. If you want a different password, always use the route via the sign-in screen.
Logging out
Click your avatar in the top right to open the user menu and choose Logout. After logging out you see the message You are logged out.
In the same menu you see your name, your email address and the status of aishaa’s live connection. If the live connection is not working, you can choose Restore live connection here.
The user menu in the top right of aishaa, opened, showing your name, email address and the Logout option.
Good to know
- Signing in with a Google or Microsoft account does not exist in aishaa. The Google and Microsoft connections you come across under Organisation > Channels are for connecting mailboxes (Gmail, Outlook) to aishaa, not for signing in.
- aishaa has no two-factor authentication (2FA) that you can turn on or off yourself. There is no setting for this in the app.
- Your email address and username cannot be changed after they have been created. Under My profile they are read-only.
- An invitation cannot be sent again. If the activation link is lost, set a new password via the sign-in screen using the email address you were invited on.
- If your access has been revoked (removed from the team), you can no longer sign in. Only an Account admin can invite you again; this is then done with a new account.
- aishaa also works on your phone, in the browser or installed as an app. See aishaa on your phone and as an app.