Documentation

Chat and collaboration

Internal chat and groups, giving aishaa instructions in the chat, reaching the aishaa team and notifications.

  1. Internal chat

    Chat with colleagues in direct conversations and groups: messages, files, mentions, reactions, editing and withdrawing, public groups and searching the chat history.

    Viewer
  2. aishaa in chat: instructions and proposals

    Give aishaa instructions and ask questions from the chat: in the personal aishaa conversation or with @aishaa in a group, with proposal cards that an Organisation admin approves or rejects.

    Team lead
  3. Reach the aishaa team

    Ask the aishaa team your question via the aishaa support conversation in the chat or via support@aishaa.nl, and read the news from aishaa on the Support page.

    Viewer
  4. Notifications

    All the ways aishaa alerts you: push notifications on your device for new customer messages, chat messages and expired snoozes, the dock with Now, badges and banners in aishaa itself, and emails for a mention in the chat or an assigned follow-up action.

    Viewer
  5. aishaa on this ticket

    Ask aishaa a question about the ticket you have open: she looks into it, prepares a reply text, a WhatsApp template or an action, and shows what her answer is based on. Everything is a proposal.

    Viewer
  6. The dock: aishaa, chat and Now

    The panel at the bottom right of the screen brings aishaa, your chat conversations and everything that needs attention right now together: the three states, the width, the conversation bar and the Now section.

    Viewer