Documentation

Reports

Dashboard, response times, topics, peak times and the no reply needed report.

1. Dashboard

   The dashboard is your work overview: four clickable tiles with the inbox, what is yours, what nobody owns and what is waiting in To do, the Your work list with the tickets you pick up first, and the notices that currently apply.

   Viewer
2. Response times

   The Response times report shows how quickly customers get a first reply and how quickly colleagues respond on average, per period, per colleague and per channel, with a list of the slowest tickets.

   Team lead
3. Report: no reply needed

   The No reply needed report shows how often aishaa judged that a customer message needed no reply, for what reason, how often a colleague confirmed that verdict or replied anyway, and how silent conversations ended.

   Team lead
4. Ticket topics

   The Ticket Topic Analytics report shows what customers write about: how the customer messages aishaa understood are distributed across the organisation's topics, the top topics with subtopics and the trend per topic.

   Team lead
5. Peak times and ticket volume

   The Volume report shows how many tickets come in, at which hours and on which weekdays it is busiest, and gives a simple forecast of the volume for the coming period.

   Team lead
6. Sharing figures without an export

   aishaa has no export function for reports. This article describes what you can do to share figures: take a screenshot, copy the figures, or request statistics via the connection with Claude or ChatGPT.

   Team lead