Help and troubleshooting
Reaching support, solving problems yourself and the glossary.
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Contact support
If you get stuck or something does not work as expected, you reach the aishaa team via the aishaa support conversation in the chat or via support@aishaa.nl. This article says what to include, so the team can help you quickly.
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Messages from aishaa in the app
aishaa informs you in four places in the app: aishaa news in the dock and under Support > News, the orange New version coming soon. bar before an upcoming interruption, the aishaa support conversation and the status of the live connection in your user menu.
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Email not arriving or not being sent
Checking step by step why a customer email does not come in as a ticket or why a reply is not delivered: from the Current setup overview and forwarding to spam, email rules, mailbox connections and the sending errors on a message.
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WhatsApp connection lost
What to do when aishaa reports that the WhatsApp connection is at risk or may be broken: reading the status, opening the WhatsApp Business app on the primary phone, reconnecting without deleting the app or the account, and when to involve the aishaa team.
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aishaa does not create a proposal
All the reasons why there is no proposal from aishaa in the composer, how to recognise them from what the ticket shows, and how to get a proposal after all with Analyze anyway, Handle anyway, Restore AI answer or Run analysis again.
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Glossary
Alphabetical explanation of the terms you come across in aishaa and in this documentation, from account and AI agent through dock, integration and record to workload and WhatsApp template, with a link for each term to the article that explains it.
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