Documentation / Getting started
Create an aishaa workspace
In short: If your company does not have an aishaa workspace yet, you create one yourself via the registration form. aishaa then creates an account, a first organisation, an aishaa Mail address and your admin account in one go, and sends you an email with a personal link to set your password.
Where to find this
Open the aishaa home page and click Create workspace. You arrive at the Create a new aishaa workspace form.
Who: anyone without existing access. You do not need an account yet. If your company already has a workspace, do not use the form; ask an Account admin at your company to invite you (see Invite your team). The form says so too: “Use this form when your organisation does not have an aishaa workspace yet.”
The Create a new aishaa workspace form with the Company Name, Username, Email, Phone and Website (optional) fields, the Accept terms tick box and the Create workspace button.
Filling in the form
- Under Workspace details, fill in the fields (see the table below).
- Tick Accept terms. As long as this box is not ticked, the Create workspace button stays disabled.
- Click Create workspace. While the workspace is being created, you see Creating your workspace….
- When it is done, the Thank you for registering! page opens and you receive an email (see further below).
| Field | Required | Rules |
|---|---|---|
| Company Name | Yes | 2 to 100 characters. Only letters, numbers, spaces and the characters & . – ‘. The name must be unique within aishaa. |
| Username | Yes | 2 to 100 characters. Only letters, numbers and spaces. This becomes the name under which colleagues see you in aishaa. |
| Yes | A valid email address that is not yet known to aishaa. The activation email is sent here. | |
| Phone | No | A phone number of 6 to 20 characters. Use the country code for foreign numbers. |
| Website (optional) | No | Up to 255 characters. The help text: We use your website to set up your workspace with sensible defaults for your business. |
| Accept terms | Yes | Required tick box. |
The language of the form is the language your browser has remembered for aishaa. That language also becomes the language of your new account. Without an earlier choice it is English; you can change the language later via My profile (see Language and time zone).
Messages while filling in the form
| Message | Meaning |
|---|---|
| This company name is already in use. Try a variation, e.g. with your city or legal form. | A workspace with this company name already exists. Choose a different name. |
| An account already exists for this email address. Use the log in button instead. | This email address already has access to aishaa. Sign in via the home page. |
| This does not look like a valid phone number. Include the country code for foreign numbers. | aishaa could not recognise the phone number. Check the number or leave the field empty. |
| This does not look like a valid website. Example: www.yourcompany.com | The website address is invalid. Check the address or leave the field empty. |
| Please accept the terms to create your account. | The terms tick box is not ticked. |
| Too many attempts from this connection. Please wait a few minutes and try again. | Too many registrations have been attempted from your internet connection. Wait a few minutes. |
| Something went wrong while creating your account. Please try again; if it keeps failing, contact us. | Unexpected error. Try again or email support@aishaa.nl. |
What aishaa creates
After a successful registration, the following is ready:
- An account named after the company. The account is your company’s environment in which users, roles and shared settings live.
- A first organisation with the same name. Channels, tickets and AI settings belong to an organisation.
- An aishaa Mail address for the organisation. This email address works straight away: mail sent or forwarded to it becomes a ticket. You can find the address later as Ticketing email under Organisation > General.
- Your user account with the Account admin role. So you can invite colleagues, connect channels and manage all settings straight away.
- The Reply writer AI agent, which answers customer messages in the company’s tone. With the first customer message, the organisation also gets the Answering customer messages workflow, in which that agent writes a proposal for every reply.
- An onboarding with you as the owner. Immediately after registration, aishaa reads your website, sets itself up for your kind of business and way of working, takes over up to five customer service pages of your own website as knowledge documents, and prepares a first message for you. If you did not enter a website, aishaa asks for it when you first sign in.
After you first sign in
When you sign in for the first time, aishaa opens the Get started screen. There you go through, together with aishaa, what only you can do, such as connecting your first channel. See Setting up aishaa with the onboarding.
The activation email
Immediately after registering, you receive an email with the subject Welcome to aishaa – (company name) is ready. The email contains a personal link with which you set a password and activate your admin account. After setting your password, you sign in via the home page with your email address and password (see Signing in and password).
Not received an email? Check your spam folder. If the email still does not arrive, contact us via support@aishaa.nl.
Good to know
- The thank-you page refers to a “verification email”. The email you receive is the activation email with the link to set your password; there is no separate verification step.
- After you click Create workspace, the form stays disabled. Double-clicking therefore does not create a second workspace.
- Registration in aishaa has no trial period, plan or payment step. Invoicing takes place outside the app.
- You do not create a second organisation within the same account via the registration form. Contact the aishaa team via the aishaa support chat in aishaa (menu Chat, conversation aishaa support) or via support@aishaa.nl.