Documentation

Security and privacy

Signing in, data protection, retention and deletion, audit trails.

1. Signing in, identity and passwords

   How signing in to aishaa works: a secure sign-in service with email address and password, a personal activation link for new users, forgotten passwords, signing out, and what is not available (no two-step verification or SSO in aishaa).

   Viewer
2. Data protection in aishaa

   The measures aishaa takes to protect customer and company data, the choices you make yourself (redacting sensitive numbers for external AI, voice transcription, the recording announcement for telephony, turning off AI analyses) and what is not available.

   Account admin
3. Retaining and deleting data

   How long aishaa keeps data, what you can delete yourself (contact details, AI customer profile, users, spam) and what you need the aishaa team for (permanently deleting tickets, erasing personal data, archiving an organisation).

   Account admin
4. Audit trails: ticket, customer and configuration

   Where aishaa shows you who did what: the timeline of a ticket, the timeline of a customer, the changes feed of the AI configuration, the history of organisation information, the version history of AI agents, views and workflows.

   Viewer
5. Requesting data deletion

   How to prepare a request to delete data (of a customer, a colleague or a whole organisation) and submit it to the aishaa team, and where your own customers can go themselves.

   Account admin