Insight into your customer service
Good customer service starts with insight. With aishaa's analytics you see at a glance how your team is performing, what most customer questions are about and where the opportunities to improve processes lie.
Data that makes your customer service better
What our customers say
From e-commerce to professional services: discover how customers save time every day and improve the quality of their customer contact.
"The AI doesn't just write any old reply: it takes our products, previous conversations and way of working into account. As a result, colleagues need to tweak far less before an answer goes out."
Firoze Tekin
"From the very first demo we were in direct contact with the founders. They think along with you, act quickly and genuinely listen to feedback. That gave us far more confidence than the big international players."
Teun Janissen
"Everyone now works from the same information and we hardly switch between systems any more. That doesn't just save time, it also brings far more calm to the team."
Tara Bremmers
"Since we started using aishaa with smart prioritisation, we have a clear overview again. The AI immediately understands which email needs action now and which can wait. Having replies prepared saves us hours every day. "
Frequently asked questions
Everything you want to know about aishaa's analytics. Can't find your question? Feel free to call or email us.
The dashboard gives you real-time insight into the number of customer questions, response times, handling times, AI usage, customer satisfaction and your team's performance, among other things. So you know exactly where your customer service stands.
Yes. aishaa analyses all conversations and shows which topics, products or questions come back most often. That way you quickly discover where processes, product information or the knowledge base can be improved.
Certainly. You see how many conversations were handled with the help of AI, how often AI suggestions were used and how much time your team saves as a result. The impact of AI becomes directly visible.
Yes. Easily filter by period, channel or employee and view exactly the information relevant to you. Ideal for management reports, evaluations and steering on KPIs.
Absolutely. Whether you work alone or have a customer service team, the dashboards are clear and help you work smarter and keep improving.
Give your customer service a head start
Work more efficiently, respond more consistently and support your team with AI. Discover in a demo how aishaa makes your customer service smarter.
