Connecting your webshop to your customer contact: why order data matters
At webshops, the vast majority of questions are about one thing: an order. Where is it, is the invoice correct,...
May AI send replies itself? How to set up control
The question of whether AI may send replies independently is often posed as a matter of principle. It isn't one....
Measuring customer contact: 5 figures that really matter
Most customer service teams do measure something, but rarely something a decision follows from. Tickets per day, average response time,...
Shortening response times without hiring extra people
When the queue grows, the reflex is to hire. Often that's not necessary. In most teams, a large part of...
Automatically recording phone calls in the customer file
A customer calls, something is agreed, and three days later nobody remembers exactly what. Not because of poor listening, but...
AI in customer service: what already works today, and what doesn’t
AI in customer service has gone from promise to daily practice in the past two years. But the picture rarely...
What is a shared inbox? And why info@ no longer suffices
A shared email address like info@ or customerservice@ works fine up to a team of two. After that it starts...