May AI send replies itself? How to set up control
The question of whether AI may send replies independently is often posed as a matter of principle. It isn't one....
Automatically recording phone calls in the customer file
A customer calls, something is agreed, and three days later nobody remembers exactly what. Not because of poor listening, but...
AI in customer service: what already works today, and what doesn’t
AI in customer service has gone from promise to daily practice in the past two years. But the picture rarely...